On-demand access to award-winning care

CARE: HOW, WHEN, AND WHERE YOU WANT IT

Kaiser Permanente’s integrated system of care adapts to the way you live. In person, online, by phone, via video¹—you have the flexibility to determine how you’ll get care from our award-winning physicians.² This on-demand access enables you to manage your care on your own terms, which sets everyone up for better health success.

PHONE

Call for 24/7 care advice from our registered nurses, make phone appointments with your physician, or receive text alerts for appointment and medication reminders.

ONLINE

Use our apps to get certain lab results, schedule appointments, and order your prescriptions online³ for home delivery—often within 48 hours.

VIDEO

Have a $0 video visit¹ with your personal physician, a behavioral health clinician, or emergency medicine doctor by phone, computer, or tablet.

IN PERSON

Make same- or next-day appointments at any of our medical facilities, most offering doctors, lab, X-ray, and pharmacy together under one roof⁴ so you get more done in one trip.

LIVE LIFE ON YOUR OWN TERMS

Health care shouldn’t limit your health—or your options. In our integrated health system—the leading system in the region⁵—we’ve removed the barriers between you and the control you want. With access to care on demand, you choose how you get care based on what best fits your needs at the time and never have to sacrifice the quality care our award-winning doctors deliver.²

Stay connected

Access your medical history and certain lab results via the KP app.
Schedule appointments, order prescriptions, and more online.³
Get 24/7 phone advice with nurses, and email your doctor.

Stay in control

Make in-person, phone, or video appointments.¹
Access the care you need when traveling away from home.
Receive prescription text alerts and medication reminders online.

Save time

Get treated via video visit¹ or phone appointment.
Order prescriptions online or by phone for home delivery.³

Be flexible

Connect with your doctor in person, via video,¹ online, or by phone.
Schedule appointments, order prescriptions,³ and more online.
Receive urgent care or emergency care based on your needs.

Balance work & life

Receive treatment in the office via video visit¹ or phone appointment.
Access your medical history and certain lab results via the KP app.
Get 24/7 phone advice with nurses, and email your doctor.

Access away from home

Visit 900 MinuteClinics outside of Kaiser Permanente regions for standard urgent care services.
Access urgent or emergency care when you are out of town anywhere in the United States or traveling internationally.

Care where you need us

Maryland

1. Abingdon Medical Center
2. Annapolis Medical Center
3. FUTURE OPENING
Medical Center in Aspen Hill
4. Kaiser Permanente Baltimore Harbor Medical Center
5. Bowie Fairwood Medical Center
6. Camp Springs Medical Center
7. Columbia Gateway Medical Center
8. Kaiser Permanente Frederick Medical Center
9. Gaithersburg Medical Center
10. Kensington Medical Center
11. Largo Medical Center
12. Lutherville-Timonium Medical Center
13. Marlow Heights Medical Center
14. North Arundel Medical Center
15. Shady Grove Medical Center
16. Silver Spring Medical Center
17. South Baltimore County Medical Center
18. FUTURE OPENING
Medical Center in Waldorf
19. WELL Friendship Heights by Kaiser Permanente
20. West Hyattsville Medical Center
21. White Marsh Medical Center
22. Woodlawn Medical Center

Virginia

23. Alexandria Medical Center
24. Ashburn Medical Center
25. Burke Medical Center
26. Caton-Hill Medical Center
27. Colonial Forge Medical Center
28. Fair Oaks Medical Center
29. Falls Church Medical Center
30. Fredericksburg Medical Center
31. Haymarket Crossroads Medical Center
32. Manassas Medical Center
33. Reston Medical Center
34. Springfield Medical Center
35. Tysons Corner Medical Center

Washington DC

36. Kaiser Permanente Capitol Hill Medical Center
37. Northwest DC Medical Office Building

Click or tap to see disclosures and footnotes

¹ If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.

² The physicians who practice at Kaiser Permanente are recognized as Top Doctors in Northern Virginia Magazine (2023), Washingtonian magazine (2022), and Baltimore magazine (2022).

³ For certain drugs, you can get prescription refills mailed to you through our Kaiser Permanente Mail Order Pharmacy. You should receive them within 3 to 5 days. If not, please call 1-800-700-1479 (TTY 711), 24 hours a day, 7 days a week. Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.

⁴ When receiving care at Kaiser Permanente facilities.

⁵In the survey Best Health Insurance Companies of 2023 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 60+ insurance carriers. In the NCQA Commercial Health Plan Ratings 2022, our commercial plan is rated 5 out of 5, the highest rating in the nation. The 2022 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2023), Washingtonian magazine (2022), and Baltimore magazine (2022). According to NCQA’s Quality Compass® 2022, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal cancer screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Quality Compass is a registered trademark of the NCQA.

Concerned about affording coverage? We may be able to help.

Ready to enroll?

Set up a personal appointment

Connect with a licensed Kaiser Permanente Medicare specialist in your area, on your schedule. Simply complete the form (click or tap to open) and we’ll contact you to set up an appointment.

Attend a seminar

Find a seminar in your area to learn more about our Kaiser Permanente Medicare health plans.

Call to enroll

Call 1-877-218-9489 (TTY 711) to speak with a Kaiser Permanente Medicare specialist 7 days a week, 8 a.m. – 8 p.m. They will walk you through your options and get you signed up right over the phone.

Enroll online

Enrolling in our Medicare Advantage Plans online is simple. Click or tap to be taken to our enrollment site, answer a few questions, and you’re done.