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On-demand access to award-winning care

On-demand access to award-winning care


Kaiser Permanente's integrated system of care adapts to the way you live. In person, online, by phone, via video1—you have the flexibility to determine how you’ll get care from our award-winning physicians.2​ This on-demand access enables you to manage your care on your own terms, which sets everyone up for better health success. ​


Call for 24/7 care advice from our registered nurses, make phone appointments with your physician, or receive text alerts for appointment and medication reminders.


Use our apps to get certain lab results, schedule appointments, and order your prescriptions online3​ for home delivery—often within 48 hours.


Have a $0 video visit1​ with your personal physician, a behavioral health clinician, or emergency medicine doctor by phone, computer, or tablet.


Make same- or next-day appointments at any of our medical facilities, most offering doctors, lab, X-ray, and pharmacy together under one roof4​ so you get more done in one trip. ​


Health care shouldn’t limit your health—or your options. In our integrated health system—the leading system in the region5—we’ve removed the barriers between you and the control you want. With access to care on demand, you choose how you get care based on what best fits your needs at the time and never have to sacrifice the quality care our award-winning doctors deliver.2

Stay connected

  • Access your medical history and certain lab results via the KP app.
  • Schedule appointments, order prescriptions, and more online.3
  • Get 24/7 phone advice with nurses, and email your doctor.

Stay in control

  • Make in-person, phone, or video appointments.1
  • Access the care you need when traveling away from home.
  • Receive prescription text alerts and medication reminders online.

Save time

  • Get treated via video visit1​ or phone appointment.
  • Order prescriptions online or by phone for home delivery.3

Be flexible

  • Connect with your doctor in person, via video,1​ online, or by phone.
  • Schedule appointments, order prescriptions,3​ and more online.
  • Receive urgent care or emergency care based on your needs.

Balance work & life

  • Receive treatment in the office via video visit1​ or phone appointment.
  • Access your medical history and certain lab results via the KP app.
  • Get 24/7 phone advice with nurses, and email your doctor. ​

Access away from home

  • Visit 900 MinuteClinics outside of Kaiser Permanente regions for standard urgent care services.
  • Access urgent or emergency care when you are out of town anywhere in the United States or traveling internationally.

Care where you need us


1. Abingdon Medical Center

2. Annapolis Medical Center ​

3.​ Kaiser Permanente Baltimore Harbor Medical Center

4.OPENING 2021​ Bowie Fairwood Medical Center

5.​ Camp Springs Medical Center

6.​ Columbia Gateway Medical Center

7. Kaiser Permanente Frederick Medical Center

8.​ Gaithersburg Medical Center

9.​ Kensington Medical Center

10.​ Largo Medical Center

11. OPENING​ 2022 Lutherville-Timonium Medical Center
12.​ Marlow Heights Medical Center
13.​ North Arundel Medical Center
14.​ Prince George’s Medical Center
15.​ Shady Grove Medical Center
16.​ Silver Spring Medical Center
17.​ South Baltimore County Medical Center
18.​ Towson Medical Center
19.​ White Marsh Medical Center
20.​ Woodlawn Medical Center


21.​ Alexandria Medical Center

22.​ Ashburn Medical Center

23.​ Burke Medical Center ​

24. OPENING 2022​ Caton-Hill Medical Center
25.​ Colonial Forge Medical Center

26.​ Fair Oaks Medical Center
27.​ Falls Church Medical Center
28.​ Fredericksburg Medical Center
29.​ Haymarket Crossroads Medical Center
30.​ Manassas Medical Center
31.​ Reston Medical Center
32. Springfield Medical Center
33.​ Tysons Corner Medical Center
34.​ Woodbridge Medical Center

Washington DC

35.​ Kaiser Permanente Capitol Hill Medical Center

36.​ Northwest DC Medical Office Building ​

Click or tap to see disclosures and footnotes

1​ Video visits are for certain medical or mental health conditions, and are available to Kaiser Permanente members who have a camera-equipped computer or mobile device and are registered at You must be present in DC, MD, or VA for video visits with your primary care physician or behavioral health provider. For urgent video visits with an emergency doctor, you may also be present in WV, FL, NC, or PA. For video visits with a behavioral health provider, appointments can be scheduled for follow-up care.

2​ The physicians who practice at Kaiser Permanente are recognized as Top Doctors in Northern Virginia Magazine​ (2021), Washingtonian magazine (2020), and Baltimore​ magazine (2020).

3​ For certain drugs, you can get prescription refills mailed to you through our Kaiser Permanente Mail Order Pharmacy. You should receive them within 3–5 days. If not, please call
1-800-700-1479​ (TTY 711), 24 hours a day, 7 days a week. Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.

4​ When receiving care at Kaiser Permanente facilities.

5​ In the survey Best Health Insurance Companies for 2021 by, Kaiser Permanente as a national enterprise is rated #1 overall among 15 companies. In the National Committee for Quality Assurance (NCQA) 2019–2020 Health Insurance Plan Ratings, Kaiser Permanente of the Mid-Atlantic States’ private health plan is rated 5 out of 5, among the top 1% in the nation. Due to COVID-19, NCQA will not release 2020–2021 Health Plan Ratings for any product line. This rating is based upon 2019–2020 Health Plan Ratings. The 2019 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2021), Washingtonian magazine (2020), and Baltimore magazine (2020). According to NCQA’s Quality Compass® 2019, we lead DC, MD, and VA in the following categories: colorectal screening, breast cancer screening, childhood immunizations combo 9, cervical cancer screening, and timeliness of prenatal and postpartum care for women. Quality Compass is a registered trademark of the NCQA.

Temporary facility changes

As part of our response to the COVID-19 situation, we are temporarily consolidating Kaiser Permanente medical offices in the Mid-Atlantic region beginning on April 6.

Premier hospital partners

In addition to ensuring Kaiser Permanente physicians have privileges at all of the best hospitals in the region, we’ve carefully selected a group of top local hospitals to be Kaiser Permanente premier partners.1 ​ These hospitals meet high standards for quality and safety, and have been recognized for their award-winning care.

Ready to get started?

Call us at 1-877-218-9489​ (TTY 711) or schedule a Personal Appointment, and we’ll walk you through your options. Our friendly representatives are available, 7 days a week, 8 a.m. to 8 p.m. Hablamos español.

Enroll now

Connect with a Kaiser Permanente Medicare specialist​ in your area.

Call to enroll

Call 1-877-218-9489​ (TTY 711) to speak with a Kaiser Permanente Medicare Specialist.

Attend a seminar

Find a seminar​ in your area to learn more about our Kaiser Permanente Medicare health plans.

Concerned about affording coverage? We may be able to help.

Ready to enroll?

Set up a personal appointment

Connect with a licensed Kaiser Permanente Medicare Specialist in your area, on your schedule. Simply complete the form (click or tap to open)​ and we'll contact you to set up an appointment.

Connect now

Call to enroll

Call 1-877-218-9489​ (TTY 711) to speak with a Kaiser Permanente Medicare Specialist, 7AM-7PM M-F. They will walk you through your options and get you signed up right over the phone.

Attend a seminar

Find a seminar​ in your area to learn more about our Kaiser Permanente Medicare health plans.

Enroll online

Enrolling in our Medicare Advantage Plans online is simple. Click or tap to be taken to our enrollment site,​ answer a few questions, and you're done.

Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. ​ 2101 E. Jefferson St., Rockville, MD 20852

Kaiser Permanente is an HMO plan with a Medicare contract. Enrollment in Kaiser Permanente depends on contract renewal. You must reside in the Kaiser Permanente Medicare health plan service area in which you enroll.

For accommodations of persons with special needs at meetings, call 1-877-218-9489 (TTY 711).


© 2020-2021 Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc.

Page last updated on March 15, 2021