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Integrated system of care


Kaiser Permanente treats every patient as an individual with specific needs. Our integrated system of care adapts to you, supporting you along your health journey in the way that fits you best.

Seamless connections

When you see our doctors, you don’t fill out forms. Each appointment is tracked in your electronic medical record to keep our care team up to date on you. Once the visit is over, you can pick up your prescription before leaving our facility. And then order refills on the KP app for delivery to your home.

That's because our physicians, pharmacy, labs, X-ray, health plan, facilities—it’s all one system. All working together, to make better health as simple as possible.

Personalized delivery

When it’s time to make a care decision, you’re not alone. Our award-winning doctors,1​ specialists, and pharmacies are all connected to you—and each other—through the electronic medical record. They know your overall health picture. Pre-existing conditions. Medications. Diet.

So, whether you’re seeing your doctor at one of our facilities or a specialist by video visit2​ on your phone, they all have your latest info and are consulting with each other to produce the best health results.

Convenient access

When you need to get care, how is up to you. Email a specialist. Call our 24/7 nurse line for advice. See your doctor by video.2​ Check test results online. In our integrated ​ system, you choose the delivery method.

These are all core system components, not add-ons, so quality is built into every experience. We don’t outsource these services to providers who don’t know our patients' medical histories. So, whether it’s online, by phone, via video, or in person, our caregivers all share the same information, so they can resolve issues more efficiently to get you healthier faster.

Our system of care is built around you

Everyone on our care team is connected to you. They know your medical history, and work together to help produce the best outcomes for your health.

Click or tap to see disclosures and footnotes

1 The physicians who practice at Kaiser Permanente are recognized as Top Doctors in Northern Virginia Magazine​ (2021), Washingtonian​ magazine (2020), and Baltimore​ magazine (2020).

2 Video visits are for certain medical or mental health conditions, and are available to Kaiser Permanente members who have a camera-equipped computer or mobile device and are registered at You must be present in DC, MD, or VA for video visits with your primary care physician or behavioral health provider. For urgent video visits with an emergency doctor, you may also be present in WV, FL, NC, or PA. For video visits with a behavioral health provider, appointments can be scheduled for follow-up care.

Ready to get started?

Call us at 1-877-218-9489​ (TTY 711) or schedule a Personal Appointment, and we’ll walk you through your options. Our friendly representatives are available, 7 days a week, 8 a.m. to 8 p.m. Hablamos español.

Enroll now

Connect with a Kaiser Permanente Medicare specialist​ in your area.

Call to enroll

Call 1-877-218-9489​ (TTY 711) to speak with a Kaiser Permanente Medicare Specialist.

Attend a seminar

Find a seminar​ in your area to learn more about our Kaiser Permanente Medicare health plans.

Concerned about affording coverage? We may be able to help.

Ready to enroll?

Set up a personal appointment

Connect with a licensed Kaiser Permanente Medicare Specialist in your area, on your schedule. Simply complete the form (click or tap to open)​ and we'll contact you to set up an appointment.

Connect now

Call to enroll

Call 1-877-218-9489​ (TTY 711) to speak with a Kaiser Permanente Medicare Specialist, 7AM-7PM M-F. They will walk you through your options and get you signed up right over the phone.

Attend a seminar

Find a seminar​ in your area to learn more about our Kaiser Permanente Medicare health plans.

Enroll online

Enrolling in our Medicare Advantage Plans online is simple. Click or tap to be taken to our enrollment site,​ answer a few questions, and you're done.

Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. ​ 2101 E. Jefferson St., Rockville, MD 20852

Kaiser Permanente is an HMO plan with a Medicare contract. Enrollment in Kaiser Permanente depends on contract renewal. You must reside in the Kaiser Permanente Medicare health plan service area in which you enroll.

For accommodations of persons with special needs at meetings, call 1-877-218-9489 (TTY 711).


© 2020-2021 Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc.

Page last updated on March 15, 2021